REFUND AND CANCELLATION POLICY

1. DIGITAL GOODS SALES ARE FINAL
Due to the digital nature of our products (downloadable high-resolution photographs), all sales are final. Once a transaction is completed and the high-resolution files or download links are manually delivered to your Telegram account (or email) within the specified timeframe, the digital item cannot be "returned." Therefore, we operate a strict NO REFUNDS and NO CANCELLATIONS policy on all purchases made on a per-item basis.

2. EXCEPTIONS AND TECHNICAL ISSUES
We only consider refund requests under the following exceptional circumstances:
- Duplicate Purchase: If you accidentally purchased the exact same Image twice in two separate transactions within a 24-hour period, we will refund the duplicate payment.
- Delivery Failure or Corrupted File: If we fail to deliver the purchased Image within 48 hours of successful payment verification, or if the delivered file is technically corrupted/defective and we are unable to provide a working replacement file within 3 business days of being notified.

3. RESOLUTION PROCESS
If you experience any technical difficulties or delays with your delivery, please contact our support service immediately via our official Telegram account: https://t.me/NetAndy (or via e-mail at gallery@andynet.org) with your order and transaction details. You agree to contact our support channel to resolve any issues before initiating any dispute or chargeback with your payment provider.